Saturday, 28 May 2011

Customer Care Accelerator for SharePoint

A few days ago I was in an Architecture Design Session with Microsoft Consulting and they showed me the Customer Care Accelerator (CCA) for Microsoft CRM dynamics 2011.

CCA simply allows you to maintain context between disconnected systems.  If I select a customer using my Windows application that stores my customer orders, I can take the selected CustomerId and use it directly in SharePoint to say retrieve all documents related to a customer. 

In summary, CCA allows me to use data from various desktop applications, such as web forms, crm, SharePoint or websites.  This is pretty useful for sticking together historical disparate systems.

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