Sunday 11 February 2024

Basics to setting up an AI Transformation Program - High level

Overview: Many large organisations have started on their Artificial Intelligence (AI) journeys, many have started in weird directions and some are taking the wait and see approach.  As a general rule, I feel most organisations should try identify the most important use cases for AI and using a basic scoring system take the easy high values use cases first. 

A good option is to get a AI focused team to put the AI program into your business.  Get people seconded as they have key domain knowledge and couple with IT experts pref with strong AI skills.  

1. AI Idea Generation: Collate a detailed list of possible ideas.  I like to use SharePoint, it's a good idea to open ideas up to the business or make gamification of idea generation to get a good set of ideas.  You;ll get lots of overlap, distill into unique ideas, and get the team/stakeholders together.

2. Business Impact: how does this help our customers or generate revenue or does this improve our operations.  Can this be quantified?

3. Technological Feasibility: Can technology meet the requirement, and at what cost?  High level technical design is strongly advised as show below in figure 2.

4. Implement: If the idea holds up to Business impact, and is possible, select the highest value to lowest effort ideas.  It is a good idea to start with the simpler ideas to get the ball rolling.

Figure 2. HLD example

Note:  This post is looking at building AI to improve your business, AI also affects all internal staff, so train them.  Allow them to use AI tools like ChatGPT, and train them not to expose internal propitiatory information.  Give your users the correct tools to be the most effective.