Sunday, 22 March 2020

My Solution Documentation Thoughts

It all depends on the project but this post outlines what I have found to be the best practices for documentation on projects. 

Documentation should not be an after thought but done effectively throughout the development of any project.  It helps clarify thoughts, communicate and should save time.  Documentation is generally poor as it is dumped on people that tend to write it from the wrong point of view.  For example, developers know the products or components but write the code from their point of view not necessarily effective to the enterprises understanding.

Documentation Should Cover

  • Overview & Startup Documentation - Get the team with a common understanding.
  • Architectural Design Decisions (ADD) - Get the technical people on the team with a common understanding.  Software Design Document (SDD)/architecture design document  - Description /overview.  High Level Design (HLD) & Low Level Design (LLD).  Architectural design decisions are stored in a Architectural Design Repository (can be a simple as a file server, I prefer SharePoint and a Wiki index)
  • Requirements - User Stories/Use Cases.  Get good clear requirements from the business.
  • Code Documentation - Code comments & API Documentation/Swagger
  • Performance And Testing
  • User/System Documentation - User Guides and knowledge bases. Reduce escalation or time to get end users working.  Support documentation, I use Wiki's, they are easy to use, update, once a problem is solved, it is easy to add a new wiki and all future support is much easier.  Wiki's are quick and easy and should be kept current, don't hold old decisions.  Wiki's are searchable and tag-gable.

Tip: I record a lot of decision and support using Snagit.  It's fast, brilliant for knowledge bases and end user training.  Considerably less effort than written documentation.
Note:  A lot of specific documentation is needed for legal and complaint/regulation, this can be pretty heavy but still best to understand the requirements and do it from day 1.
Thought: Technical Writer (can be a dev, BA, technical architect or a dedicate technical writer) - I believe the BA should also be the test lead on non-scaled Agile products.  They understand the requirement, therefore are best to understand the testing and write clear concise documentation in the form of test cases or acceptance criteria and user stories.
Tip: Use Grammarly and do documentation professionally.  Ensure your documentation is easy to follow, do not have spelling mistakes or grammar issues.  Lastly, consistent layout between different documentation writers must be consisted be this in code comments for full end user documentation.
Thought:  Write in present tense in an active voice, if forces people to look at the now and future.
Note: Companies have guidance and documents, ensure you know the format of documents and comply with company guidelines, this may be as simple as fonts and colours in your documentation to specific document formats such as TOGAF documentation standards.  Make it easy for your project with a little planning.
Thought:  Code comments - Naming should do most of the documentation, but complex logic or implementation decisions should be commented using the KISS principles.  Don't document exacly what the code says e.g. If (status=21)  // Apply logic if status is 21 // Rather us // Update the Customer Web Service if the users email address has change
Comments should not be used to delete code in case the developer needs it.  You have source control, delete the code.

Agile Documentation: Does not mean no or low documentation.  Agile documentation should be clean, concise and save time overall for the team members.  Essential documentation, don't over document or items that are obvious.  Prioritize documentation like we do in backlog evaluation.

Slack/Teams/Email:
I was a Slack evangelist, it is awesome for Agile projects especially for projects with people in different locations.  Well now I am a Teams guy.  It's awesome, simple and let's you remove so many dependencies.  If you haven't used it before and you have office 365, it's a "no brainer".  In 2 weeks everyone will love using teams.  I have had many dysfunctional teams that needed coaching, teams that document everything and in stand-ups you hear "I sent you that in an email".  The first thing I tell these teams is "email is not a defense", go tell or speak to the person.  These teams are To and CC nearly all there email.  I immediately enforce the rule To: means i want a reply CC means it's important to you.  If someone then sends and email that is CC'ed, I ask them why and they generally learn to use email conservatively.  I stopped a team several years back using email for 2 sprints to get them communication and trusting each other again.

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